Terms of Service

These Terms of Service (“Terms”) are a contract between you and IntactVoice (“IntactVoice”, “we”, “us”). They cover the IntactVoice websites, the API, the dashboard, documentation and related services (the “Services”).

“You” means the person or organisation that holds the account. If you accept these Terms for an organisation, you confirm you have authority to bind it. The Acceptable Use Policy, the Payments and refunds policy and any order you place form part of these Terms. The Privacy Policy explains how we handle personal data.

By creating an account, paying for a plan or using the Services, you agree to these Terms. If you don't agree, don't use the Services.

You must be 18 or over and use the Services for business, professional or publishing purposes. The Services are not available to:

1. students, for coursework, exams, applications or any other assessed or submitted academic work;
2. schools, colleges, universities and other educational institutions, for teaching, assessment or admissions;
3. governments, government agencies and anyone acting for them, unless we have agreed otherwise in a signed contract; and
4. anyone barred by sanctions or export laws, or previously suspended by us.

The Acceptable Use Policy sets out these exclusions in full.

• Give us accurate details and keep them up to date, including the email address we send billing notices to.
• Keep your password and API keys secret. You are responsible for everything done through your account and keys.
• Tell us straight away at support@intactvoice.com if you think someone has used your account or a key without permission.
• One account per person or organisation. Don't create extra accounts to get around limits.

Plans are sold as subscriptions, billed monthly or annually in advance. The plan, price and billing period are shown before you pay.

1. Automatic renewal. Your subscription renews automatically at the end of each billing period, for the same period, and we charge your payment method at the then-current price until you cancel.
2. Cancel anytime online. You can cancel in Billing in your dashboard at any time, without contacting us. Cancelling stops future renewals. You keep access until the end of the period you have paid for, and we won't charge you again.
3. Plan changes. You can change plans in Billing. The amount due for a change is shown before you confirm it.
4. Word allowances. Each plan includes a monthly word allowance that resets every month, on monthly and annual plans alike. Unused words don't carry over. Rewrite uses one word of allowance per word; Detect uses one word for every 5 words scanned. Requests that fail a strict fact check use no words.

Prices are listed on the pricing page in US dollars. They don't include sales tax, VAT, GST or similar taxes, which we add where the law requires and show before you pay. Stripe processes payments; we never see full card numbers.

We may change prices. A change applies from your next renewal, and we will email you at least 30 days before it takes effect, so you can cancel first if you don't want to continue.

If you use up your monthly allowance, requests stop until it resets (the API returns 402) unless you have turned on overage. Overage is optional and off by default. You can turn it on, off, or change its limit in Billing at any time.

1. Spend cap. When you turn overage on, you set a monthly spend cap. We never charge more than the cap in a month. When it is reached, requests stop until your allowance resets.
2. Rate. Overage is charged per 1,000 words, rounded up per request, at the rate below.
3. Billing. Overage is billed monthly in arrears, to the payment method on file, on monthly and annual plans alike.
4. Enterprise overage is set by contract.

All payments are final. We don't offer refunds or credits for partial periods, unused words or downgrades, except where the law requires it. This includes subscription fees, unused words, partial billing periods, downgrades and overage already used. Cancelling stops future renewals; it doesn't refund the current period. The Payments and refunds policy has the details.

We correct genuine billing mistakes, such as a duplicate charge. That is a correction, not a refund.

• If a payment fails, Stripe may retry it. Update your payment method in Billing to avoid interruption.
• If the payment still fails, we may pause your access, including API keys, until the amount is paid.
• If you think a charge is wrong, contact support@intactvoice.com before disputing it with your bank.
• If you file a chargeback for a valid charge, we may suspend the account while it is open and close it if the dispute is decided in our favour. You remain responsible for amounts owed and reasonable costs of collecting them.

1. Keys. API keys are secret credentials. Store them in a server-side secret store, never in client code. We store keys hashed, so we can't show one again; revoke a key and create a new one if it may have leaked.
2. Test keys. Test keys return sample results without running the live models and use no words. Their output isn't a rewrite of your text.
3. Rate limits. Each API plan has a requests-per-minute limit and other limits listed in the documentation. Requests over a limit return 429. Don't work around limits.
4. Async results. Your text is used to run the job and deleted when processing finishes. The result waits, encrypted at rest, until your webhook receives it or you fetch it, then it's deleted. Anything not collected is deleted after 60 minutes. Collect results promptly; once deleted, we can't recover them.
5. Changes. We give at least 30 days' notice in the changelog before a breaking change to a stable endpoint.
6. Your applications. If you build on the API, you are responsible for your application and its users, including their compliance with these Terms and the Acceptable Use Policy.

The Services depend on database, payment, email and inference providers. If inference capacity is unavailable, accepted jobs wait in the queue and run when it returns. We don't offer an uptime or latency commitment, or service credits, at this time.

We may change, add or remove features. We will give notice in the changelog or by email before removing a feature you pay for.

“Input” is the text and samples you send us. “Output” is what the Services return. As between you and us, you own your Input and your Output. We assign to you any rights we may have in Output.

You give us a limited, non-exclusive licence to process Input and Output, through us and the service providers listed in the Privacy Policy, only to provide, secure and support the Services for you. Your text is used to run the job and deleted when processing finishes. The result waits, encrypted at rest, until your webhook receives it or you fetch it, then it's deleted. Anything not collected is deleted after 60 minutes. Writing samples are deleted once the profile is built. The profile is kept until you delete the voice. It holds style measurements and may include short excerpts the model uses to match your voice. What happens to your text explains each step.

Rewrites use OpenAI's API with storage turned off (store: false). OpenAI doesn't train on API data by default, but under its policy abuse-monitoring logs can keep content for up to 30 days. We haven't been approved for zero data retention, so we don't claim it.

We don't train models on your content. We never sell or share your content with advertisers, data brokers or anyone else.

You confirm you have the rights you need in your Input, and that sending it to us doesn't break any law or any duty you owe someone else. Don't send passwords, payment card details or other content you aren't allowed to share.

• Detection scores are statistical signals, not proof that anyone did or didn't write a text. Don't use them on their own to make decisions about people, such as employment, housing or credit decisions.
• We don't promise how any third-party detector, platform, search engine or reviewer will classify any text, now or later. Their systems change without notice.
• A voice profile approximates measured writing habits. It doesn't make Output the work of the person profiled.
• Fact checks compare Output with your Input. They don't check that your Input is true, and AI can still change meaning in ways a check doesn't catch.
• Output may resemble output produced for others and isn't guaranteed to be unique or protected by copyright.
• Review every Output before you use it. You are responsible for what you publish and for any disclosure the law or a platform requires.

This section separates two things:

• “Public Content” means our publicly accessible marketing pages, guides, research, documentation, status and legal pages.
• “the Software” means the dashboard, account area and API (and the web app, when it launches), the rewrite and detection systems, and their Output, scores, voice profiles, models, prompts, methods and code.

For the Software, you must not, and must not allow or help anyone else to, do any of the following without our prior written consent:

1. Automated access. Access or use the Software with bots, crawlers, scrapers, spiders, headless browsers, AI agents, data-mining or extraction tools, or other automated means. The one exception is the documented API, used with a valid key within your plan's limits. If you send an AI agent or browser automation to use the Software for you, you are responsible for everything it does, and these Terms apply to it as if you had acted yourself.
2. Bulk collection. Systematically retrieve, copy or download Output, detection scores, voice profiles or other data from the Software to build or add to any database, dataset, corpus, index or other collection.
3. AI training and distillation. Use the Software, its Output or detection scores to train, fine-tune, distill, evaluate in order to replicate, or otherwise develop any AI model, detector, humanizer, rewriting tool, or competing product or service. This applies to you, your contractors and anyone acting for you.
4. Reverse engineering. Decompile, disassemble, decode or deobfuscate the Software, or try to derive its source code, model weights, prompts, system instructions, scoring methods, voice-modelling methods, thresholds or training data. This includes systematic or adversarial querying, such as varying inputs to map how scores or rewrites respond, designed to infer, replicate or approximate how the Software works, and prompt-injection or jailbreak attempts to extract internal instructions or configuration.
5. Exploitation and circumvention. Get around rate limits, word allowances, metering, authentication, paywalls or any other technical protection; use several accounts, or share accounts or keys, to avoid limits; probe, scan, load-test or test the security of the Software; or interfere with or disrupt it. Security researchers who want to test the Software should ask first at support@intactvoice.com.
6. Reselling and mirroring. Resell, mirror, frame or white-label the Software, or offer it or its Output as a service to third parties, without a written agreement with us.

Text and data mining. We reserve all rights to text and data mining of the Software, including under Article 4 of EU Directive 2019/790. Public Content is excluded from this reservation.

Enforcement

• We may monitor for, detect and block any of the activity above, and rate-limit, suspend or terminate the accounts and keys involved immediately, without notice. No refund is due; all payments are final in any case.
• You agree that a breach of this section causes us irreparable harm, and that we may seek an injunction or other court order to stop it, without posting a bond where the law allows, in addition to any other remedy.
• If you breach this section, you will pay our reasonable costs of investigating and enforcing it, including legal fees.
• We reserve all our rights under computer-misuse, anti-circumvention and intellectual-property laws.

This section survives the end of your subscription, your account and these Terms.

The Acceptable Use Policy is part of these Terms. If you or your users break it, we may act as it describes, including suspending the account without a refund.

The Services, including software, models, prompts, documentation, designs and the IntactVoice name and logo, belong to us or our licensors. These Terms give you a right to use the Services while your subscription is active. They don't transfer ownership of anything of ours.

If you send us feedback or ideas, we may use them without owing you anything.

Payments are processed by Stripe, and its own terms apply to your payment. Our other service providers are listed in the Privacy Policy. We aren't responsible for third-party services you connect to the API, such as your CMS or automation tools.

1. By you. You can cancel your subscription in Billing at any time. To close your account, email support@intactvoice.com from the address on the account. We confirm it's you, then delete the account within 30 days.
2. By us. We may suspend or end your access, with notice where practical, if you breach these Terms or the Acceptable Use Policy, if payment is overdue, if the law requires it, or if your use puts the Services or other customers at risk.
3. Effect. When an account ends, access stops, API keys are revoked and unused words lapse. No refund is due, except where the law requires it. We delete account data as described in the Privacy Policy.
4. Sections that by their nature should survive, such as payment obligations, ownership, protecting the Software, disclaimers, limits of liability and indemnity, survive termination.

Except as these Terms expressly say, the Services and all Output are provided “as is” and “as available”. To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the Services will be uninterrupted or error-free.

To the extent the law allows:

1. neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and
2. each party's total liability arising out of or relating to these Terms is limited to the amounts you paid us in the 12 months before the event that gave rise to the claim.

These limits don't apply to your payment obligations, your indemnity, or liability that can't be limited by law, such as for fraud or for death or personal injury caused by negligence.

You will defend and indemnify IntactVoice, its affiliates and their officers and employees against claims, losses and costs (including reasonable legal fees) arising from your Input, your use of Output, your breach of these Terms or the Acceptable Use Policy, or your breach of law.

We may update these Terms. For material changes we email account holders at least 30 days before they take effect. The “Last updated” date shows the current version. If you keep using the Services after a change takes effect, the new Terms apply. If you don't agree, cancel before then.

These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-law rules. The state and federal courts located in Nevada have exclusive jurisdiction, and both parties agree to it.

If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in its courts. Before starting any claim, contact us at support@intactvoice.com so we can try to resolve it informally.

• These Terms and the documents they refer to are the whole agreement between us about the Services.
• If a court finds part of these Terms unenforceable, the rest stays in effect.
• Not enforcing a right straight away doesn't mean we give it up.
• You may not transfer these Terms without our written consent. We may transfer them to a successor business.
• Neither party is liable for delays caused by events outside its reasonable control.
• We send notices to your account email. You send notices to support@intactvoice.com.

Questions about these Terms: support@intactvoice.com. The contracting party is IntactVoice.