Contact
Email us.
One address for everything: support, billing, privacy requests and abuse reports. No phone line, no forms, no chatbot.
What to expect
- We reply by email, on business days.
- Plans with priority support are answered first.
- Service updates are on the status page.
Pick a topic and we'll fill in the subject
Each one opens your email app with a short template, so we have what we need in the first message.
Billing
Invoices, plan changes, overage, failed payments or a charge you don't recognise.
Subject: Billing question
API and integrations
Errors, webhooks, rate limits, job results or anything in the docs that isn't clear.
Subject: API question
Privacy request
Access, correct, delete or export your personal data, or opt out of sharing.
Subject: Privacy request
Report abuse
Misuse of the service, including use by students or for academic work. Reports can be anonymous.
Subject: Abuse report
What to include
- 1The email address on your account
- 2Your plan
- 3For API problems: the endpoint, the Request-Id header and the time
- 4What you expected, and what happened instead
Please don't paste drafts or other content unless you need to. The product deletes your text after each job, and we'd rather not hold it in email either. Never send card numbers or API keys.